PAM CP04 install stuck

Products

• CA Process Automation Base
• Process Automation Manager

Issue/Introduction

During the PAM 4.4 CP04 install process, you may be prompted to "Select CA Process Automation Installation Directory"

However, there is no response when clicking "Next".  Installer does not progress any further.

Cause

JAVA_HOME must be defined to point to the correct JDK implementation

Resolution

As part of the PAM 4.4 CP04 install requirements, you must also upgrade to AdoptOpenJDK 11.  

After the install, go into the Windows env variables and configure the JAVA_HOME environment variable to point to this particular Java implementation.

To verify that the env variable is in place, access an Admin Command prompt and run:

set | findstr JAVA_HOME

If the env variable is configured correctly, you will see an entry like this:

JAVA_HOME=C:\Program Files\Eclipse Adoptium\jdk-11.0.28.6-hotspot