Updates Page shows errors while fetching patch bundles, similar to "Getting Upgradable API call failed" and "Retrieving update patches bundles failed"

Products

• VMware SDDC Manager

Issue/Introduction

This article provides steps to validate the error message as seen in Updates tab and further correlate the same in lcm-debug logs. To resolve the issue, it has been suggested to open a Support ticket with Broadcom.

• Navigating to Updates Page: Click workload Domain in Inventory > Select the Domain (Management or Workload) > Click on Updates tab.
• The error message reported in UI is similar to;

"Getting Upgradable API call failed. Something went wrong. Please retry or contact the service provider and provide the reference token."

"Retrieving update patches bundles failed. Unable to retrieve aggregated LCM bundles. Error in getDomainBomVersion(): Encountered error requesting http://127.0.0.1/v1/system/upgradables api. Something went wrong. Please retry or contact the service provider and provide the reference token."

 

• Further references can be found in /var/log/vmware/vcf/lcm/lcm-debug.log

The logs show entries similar to 'Target VCF version 5.1.0.0 is lower than source VCF version 5.2.1.0'

YYYY-MM-DDTHH:MIN:SEC DEBUG [vcf_lcm,68dd6d170c8e6a8c0503be35c74f4316,3317] [c.v.e.s.l.s.i.LcmManifestServiceImpl,Scheduled-3] Current vcfWithVxRailDomainVersions map from inventory: {5.2.1.0=[8.0.322-###]}
YYYY-MM-DDTHH:MIN:SEC DEBUG [vcf_lcm,68dd6d170c8e6a8c0503be35c74f4316,3317] [c.v.e.s.l.s.i.LcmManifestServiceImpl,Scheduled-3] VxRail include list for version: 5.2.1.0 : [8.0.310-###]
YYYY-MM-DDTHH:MIN:SEC ERROR [vcf_lcm,68dd6d170c8e6a8c0503be35c74f4316,3f6f] [c.g.common.eventbus.EventBus.default,Scheduled-3] Exception thrown by subscriber method recieveMessage(com.vmware.evo.sddc.lcm.model.task.AbstractLc
mControllableScheduledTask) on subscriber com.vmware.evo.sddc.lcm.core.scheduler.BundleDownloadScheduler@4740e12f when dispatching event: com.vmware.evo.sddc.lcm.core.scheduler.BundleDownloadScheduler@4740e12f
java.lang.RuntimeException: Target VCF version 5.1.0.0 is lower than source VCF version 5.2.1.0
        at com.vmware.evo.sddc.lcm.services.impl.LcmManifestServiceImpl.getBundleComponentsPair(LcmManifestServiceImpl.java:1532)
        at com.vmware.evo.sddc.lcm.services.impl.LcmManifestServiceImpl.getBundleComponentsPair(LcmManifestServiceImpl.java:1511)

Environment

VCF 5.x

Cause

The issue can be due to conflicting target version entries mentioned in its database. The entries can be from any of its managed nodes, such as vCenter, ESXi, NSX,.etc.

Resolution

Manual cleanup of entries from SDDC database is required. As editing the database is destructive in nature, we suggest in raising a Support Case with Broadcom.

Additional Information

Please refer to Broadcom article to raise a Support Case Creating and managing Broadcom support cases