Issues related with advanced policy for SMG. OR and AND operators involved.

Products

• Messaging Gateway Hardware
• Messaging Gateway

Issue/Introduction

We are facing an issue that is related to a condition in a policy that is not triggering properly.

Resolution

When dealing with advanced policy having more combined  conditions it is suggested to split the policy. For instance, having 1 policy with set of  conditions as below:

a) 1 condition (if both are true)

b) 2 condition (if both are true)

c) 3 condition (if one is true)

Can be troubleshooted precisely when it would be splitted to 3 seperate policies. It is vital to highlight that  for 1 condition, one sub condition is true and another is false so the main one will end up as false too.