"My Home" page under Dashboard Tab is not visible for vIDM users post upgrade of VCF Operations for Networks

Products

• VCF Operations for Networks

Issue/Introduction

When we login via my vIDM users, we are not able to access "My Home" page under Dashboard Tab after the upgrade. The following error is received "There was a problem with the request".

No issue observed when logged in with admin user.

Environment

VCF Operations for Networks

 

Cause

Platform logs under /var/log/arkin/restapi.log shows the following error

2025-08-29T11:58:37.542Z ERROR vnera.restapilayer.SearchResource dw-8796 - GET /search/query_searchString=home_timestamp=1756468717513_timeRangeString=_20at_20Now_20_includeObjects=false_includeFacets=true_includeMetrics=false_includeEvents=false_startIndex=0_maxItemCount=10_dateTimeZone=_2B02_3A00_sourceString=UI_INTERNAL_includeModelKeyOnly=false_fetchQueryTelemetry=true_appDistributionEnabled=false_appletDistributionEnabled=false_pinParentDashboardQuery=_fetchFriendlyQuery=true getReplacementQuery:1872 Exception while fetching default query
java.lang.NullPointerException: Cannot invoke "com.vnera.restapilayer.customdashboard.DashboardRef.getQuery()" because the return value of "java.util.Map.get(Object)" is null
at com.vnera.restapilayer.customdashboard.OotbDashboardProvider.getOotbQuery(OotbDashboardProvider.java:92) _[restapilayer-0.001-SNAPSHOT.jar:_]
at com.vnera.restapilayer.customdashboard.DashboardSelectionProvider.getDefaultQuery(DashboardSelectionProvider.java:80) _[restapilayer-0.001-SNAPSHOT.jar:_]
at com.vnera.restapilayer.SearchResource.getReplacementQuery(SearchResource.java:1870) _[restapilayer-0.001-SNAPSHOT.jar:_]
at com.vnera.restapilayer.SearchResource.search(SearchResource.java:1813) _[restapilayer-0.001-SNAPSHOT.jar:_]

2025-08-29T11:58:37.544Z ERROR jersey.errors.LoggingExceptionMapper dw-8796 - GET /search/query_searchString=home_timestamp=1756468717513_timeRangeString=_20at_20Now_20_includeObjects=false_includeFacets=true_includeMetrics=false_includeEvents=false_startIndex=0_maxItemCount=10_dateTimeZone=_2B02_3A00_sourceString=UI_INTERNAL_includeModelKeyOnly=false_fetchQueryTelemetry=true_appDistributionEnabled=false_appletDistributionEnabled=false_pinParentDashboardQuery=_fetchFriendlyQuery=true logException:77 Error handling a request: be5ba2be264709c3
java.lang.RuntimeException: Exception while fetching default query

Resolution

As a workaround to resolve this issue, please ssh to the platform using support user and execute below commands for each user for which the home page is not accessible

• ub
• rdb
• Run the following command to list all custom_dashboard_preference entries for a user
  
  key_val_tool -cid {customerID} -m scan --rg .custom_dashboard_preference.
  
  This will return key–value pairs for all users.
  • Example output for the above command:For admin user
    admin@local:custom_dashboard_preference : is : R0VUX1NUQVxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx== timestamp is : xxxxxxxxxxxxxx

• Run the below command with {customerID} and {user} for which you are facing the issue.
• This deletes the corrupted data for the user, and when the user again logins through the UI, it saves the default preference.
  • key_val_tool -cid {customerID} --mode del --policyKey  {user}:custom_dashboard_preference