#GP Exception 13 in world xxxxxxx:HELPER_UPLIN @ xxxxxxxxxxxxxx

Products

• VMware vSphere ESXi

Issue/Introduction

PSOD on the ESXi with the following details:

####-##-##T##:##:##.837Z cpu39:2097364)@BlueScreen: #GP Exception 13 in world xxxxxxx:HELPER_UPLIN @  xxxxxxxxxxxxxx
####-##-##T##:##:##.855Z cpu39:2097364)Code start: 0x420035400000 VMK uptime: 425:16:57:17.211
####-##-##T##:##:##.883Z cpu39:2097364)0x453906a1b890:[0x42003554a49b]FastSlab_AllocWithTimeout@vmkernel#nover+0x47 stack: 0x1f
####-##-##T##:##:##.909Z cpu39:2097364)0x453906a1b8e0:[0x42003542b0f9]vmk_PageSlabAlloc@vmkernel#nover+0x22 stack: 0x1000
####-##-##T##:##:##.940Z cpu39:2097364)0x453906a1b8f0:[0x4200355eb621]PktPageAlloc_AllocPages@vmkernel#nover+0x3a stack: 0x453906a1b9a8
####-##-##T##:##:##.969Z cpu39:2097364)0x453906a1b940:[0x4200356a4a97]vmk_PktAllocPage@vmkernel#nover+0x10 stack: 0x4317df56fb00
####-##-##T##:##:##.998Z cpu39:2097364)0x453906a1b950:[0x4200365e65c5]qfle3_page_alloc_and_map@(qfle3)#<None>+0x22 stack: 0x503cc9e
####-##-##T##:##:##.025Z cpu39:2097364)0x453906a1b9a0:[0x4200365f934d]qfle3_alloc_rx_sge_mbuf@(qfle3)#<None>+0x2e stack: 0x3f
####-##-##T##:##:##.057Z cpu39:2097364)0x453906a1b9e0:[0x4200365f98a0]qfle3_alloc_fp_buffers@(qfle3)#<None>+0x2a9 stack: 0x5a3938352e34313a
####-##-##T##:##:##.086Z cpu39:2097364)0x453906a1ba50:[0x4200365e7e86]qfle3_rq_create@(qfle3)#<None>+0x117 stack: 0x42003619a09b
####-##-##T##:##:##.112Z cpu39:2097364)0x453906a1bac0:[0x4200365a18ff]qfle3_cmd_create_q@(qfle3)#<None>+0x15c stack: 0x1
####-##-##T##:##:##.137Z cpu39:2097364)0x453906a1bb10:[0x4200365d7906]qfle3_sm_q_cmd@(qfle3)#<None>+0x147 stack: 0x10
####-##-##T##:##:##.163Z cpu39:2097364)0x453906a1bb90:[0x4200365e7b36]qfle3_rq_alloc@(qfle3)#<None>+0x29b stack: 0xbad0007

Environment

VMware ESXi 7.0

Cause

VMNIC cards of qfle3 are incompatible with ESXi 7.0

It may trigger a bug that causes the SPQ ring to become full, resulting in a Host PSOD.

Resolution

Check with your hardware vendor, as there might be issues with the hardware compatibility/problem.