Importing an offline bundle to Lifecycle Manager fails with error: "A general system error occurred: Offline depot content already exists"

Products

• VMware vCenter Server

Issue/Introduction

Import of an offline bundle to Lifecycle Manager fails with the error: "A general system error occurred: Offline depot content already exists"

The error stack in the vmware-vum-server.log indicates a database conflict:

YYYY-MM-DDThh:mm:ss.000Z error vmware-vum-server[150801] [Originator@6876 sub=com.vmware.vcIntegrity.lifecycle.CreateOfflineDepotTask] [CreateOfflineDepotTask 571] Offline depot content already exists in the DB with ID : ###########################
YYYY-MM-DDThh:mm:ss.000Z error vmware-vum-server[150801] [Originator@6876 sub=com.vmware.vcIntegrity.lifecycle.CreateOfflineDepotTask] [Task, 524] Task:com.vmware.vcIntegrity.lifecycle.CreateOfflineDepotTask ID:52bf5136-34fb-64d7-XXXX-XXXXXXXXXXXX. Task Failed. Error: Error:
-->    com.vmware.vapi.std.errors.already_exists
--> Messages:
-->    com.vmware.vcIntegrity.lifecycle.depots.offline.AlreadyExists<Offline depot content already exists with ID '###########################'.>
-->
YYYY-MM-DDThh:mm:ss.000Z info vmware-vum-server[150801] [Originator@6876 sub=PM.AsyncTask.CreateOfflineDepotTask{16}] [vciTaskBase 1496] SerializeToVimFault fault:
--> (vmodl.fault.SystemError) {
-->    faultCause = (vmodl.MethodFault) null,
-->    faultMessage = (vmodl.LocalizableMessage) [
-->       (vmodl.LocalizableMessage) {
-->          key = "com.vmware.vcIntegrity.lifecycle.depots.offline.AlreadyExists",
-->          arg = (vmodl.KeyAnyValue) [
-->             (vmodl.KeyAnyValue) {
-->                key = "1",
-->                value = "###########################"
-->             }
-->          ],
-->          message = <unset>
-->       }
-->    ],
-->    reason = "vLCM Task failed, see Error Stack for details."
-->    msg = "{
-->     "data": {
-->         "depot": "###########################"
-->     },
-->     "error_type": "ALREADY_EXISTS",
-->     "messages": [
-->         {
-->             "args": [
-->                 "###########################"
-->             ],
-->             "default_message": "Offline depot content already exists with ID '###########################'.",
-->             "id": "com.vmware.vcIntegrity.lifecycle.depots.offline.AlreadyExists"

Cause

This issue could be caused by conflicting packages or corruption in the VUM database.

Resolution

Reset the Update Manager database, per KB 316581.