Expanding a disk on a virtual machine fails with the error: A general system error occurred: PBM error occurred during PreReconfigureCallback: Fault cause: vmodl.fault.SystemError

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• Expanding a disk on a virtual machine fails with the error:
  
  

  A general system error occurred: PBM error occurred during PreReconfigureCallback: Fault cause: vmodl.fault.SystemError

 

Environment

VMware vCenter Server 8.0.x

Cause

This error occurs when the Profile-Driven Storage service is not running or is not accepting connections.

Note: This service is also called Policy Based Management (PBM).

Resolution

To resolve the issue, ensure that the Profile-Driven Storage service is running.

1. SSH to the VCSA using PuTTY or similar SSH client.
2. Enter the shell of the vCSA. (If the prompt shows command> that is the appliance shell. The below commands cannot be ran in appliance shell.)
3. Run the following command to check the status of the service:
   
   

   service-control --status vmware-sps

   
    
4. Run the following command to start the vmware-sps service:
   
   

   service-control --start vmware-sps