NSX Upgrade Fails on Edge Node After Users Were Created Locally From Edge Node CLI

Products

• VMware NSX

Issue/Introduction

• Using Root credentials, users were added locally to an NSX Edge node. 
• NSX Upgrade is failing on the node where users were locally created. 
• Upgrade-coordinator.log on the NSX Managers and syslog.log on the Edge node has the following error: 

CommandFailedError: Command ['/bin/sed', '-i', '-r', 's/:$/:/?/g', '/os_bak/etc/group'] returned non-zero code 1: b"/bin/sed: -e expression #1, char 8: unknown option to `s'\n"

Environment

VMware NSX

Cause

Creating users locally on an Edge node is not supported. The only supported method to create users in NSX is through the Manager UI. 

See: Add a Local User

Resolution

• Do not reboot the affected Edge node
• Open a support request through the Broadcom Portal if you have added a user locally to an Edge node from the CLI and encounter this issue.