Enable Mobility Optimized Networking failed

Products

• VMware HCX

Issue/Introduction

• The below error is received when trying to enable MON:
  Enable Mobility Optimized Networking failed. Configuration received Enable Mobility Optimized Networking Failed.

• The following error is being thrown when trying to enable MON. Can be found in source HCX Manager /common/logs/admin/app.log:
  

  <timestamps> UTC [FailureDetectionService_EventListener, , , TxId: ] INFO  c.v.v.h.f.FailedJobEventsListener- Received a Failed Job, jobType: NetworkStretchJobs workflow type: EnablePRForExtendedNetworkWorkflow
  <timestamps> UTC [FailureDetectionService_EventListener, , , TxId: ] INFO  c.v.v.h.f.FailedJobEventsListener- Skipping the jobType NetworkStretchJobs and workflow Type EnablePRForExtendedNetworkWorkflow from notifying.
  <timestamps> UTC [NetworkStretchService_SvcThread-839, j: ########, s: ########, , TxId: ########-####-####-####-############] ERROR c.v.v.h.n.i.AbstractJobInt- EnablePRForExtendedNetworkWorkflow failed, errorCode:null. stacktrace:null
  <timestamps> UTC[NetworkStretchService_SvcThread-839, j: ########, s: ########, , TxId: ########-####-####-####-############] ERROR c.v.v.h.n.i.AbstractJobInt- NetworkStretchJobs workflow EnablePRForExtendedNetworkWorkflow failed. Error: Interconnect Service Workflow GenerateAndPostConfig failed. Error: Operation timedout in state WAIT_FOR_POWER_ON
  <timestamps> UTC[NetworkStretchService_SvcThread-839, j: ########, s: ########, , TxId: ########-####-####-####-############] ERROR c.v.v.h.n.i.EnablePRForExtendedNetworkHAJob- Validation for enabling Mobility Optimized Networking for active appliance: ########-####-####-####-############ failed. Error: Interconnect Service Workflow GenerateAndPostConfig failed. Error: Operation timedout in state WAIT_FOR_POWER_ON

Environment

VMware HCX

Cause

• HCX Manager could not determine the power-state for HCX Network Extension VMs due to VMware tools service not running.
• VMware tools service status can be confirmed via vCenter UI:
  

Resolution

• Use the following KB to CCLI to the affected HCX appliance.
  • How to check HCX appliances status in CLI.
    • Follow UP to step 3-3. 
    • Type <SSH> to login to the appliance.
  • Once logged into the appliance, run the following command to check and start VMtools service.
    • <systemctl | grep -i tools>
    •  <systemctl start vmtoolsd.service>