SAP Agent: Connection Fails When Using Group/Server Selection

Products

• CA Automic Workload Automation - Automation Engine
• Automic SaaS
• CA Automic One Automation

Issue/Introduction

When configuring the SAP Agent with Group/Server Selection, the connection fails, and the Agent is unable to establish communication with the SAP message server.

Using a connection object with Custom Application Server works as expected. However, when attempting to configure the Agent with Group/Server Selection, the following errors are observed in the logs:

20250925/183204.715 - Initialization of repository destination <CONN> failed: Connect to message server on host /X/<sap_router>/X/xxxx/X/server.domain.com/x/XXXXYYYYYY failed
20250925/183204.715 - ERROR The connection to the specified message server (? / ?) failed.
20250925/183204.715 - Please check the trace file of the message server
20250925/183204.715 - Please check hostname and/or service for typing errors
20250925/183204.715 - Please check whether a network filter has been activated

This issue prevents successful connection via Group/Server Selection, even though direct connections to a specific application server function correctly.

Environment

Release: v21.x v24.x

Component: Agent SAP

Cause

DE176017

Resolution

This problem is currently being worked on by Engineering and the planned fix delivery method will be communicated ASAP