Downloading specific bundles from SDDC fails with error "DepotConnectionFailureException: Error downloading bundle [/COMP/SDDC_MANAGER_VCF/bundles/bundle-213932.tar] from dl.broadcom.com:443"

Products

• VMware SDDC Manager

Issue/Introduction

• Downloading the bundles of large sizes from SDDC fails with an error - 
  

• LCM logs highlight the download error due to the depot connectivity failure -
  /var/log/vmware/vcf/lcm/lcm.log 
YYYY-MM-DD ERROR [vcf_lcm,689c2aee9b8ca19c9bc9873e7de282ce,3deb,bundleId=041af5a8-fc02-4bbd-9002-9d34be774890] [c.v.e.s.l.b.d.d.DepotBundleDownloadServiceImpl,vac-scheduler-1] Got IOException while downloading bundle [/COMP/SDDC_MANAGER_VCF/bundles/bundle-213932.tar]: Premature end of Content-Length delimited message body (expected: 19431905280; received: 10722503150)
2025-08-13T06:06:48.706+0000 ERROR [vcf_lcm,689c2aee9b8ca19c9bc9873e7de282ce,3deb] [c.v.e.s.l.s.i.BundleDownloadExceptionHandlerImpl,vac-scheduler-1] Bundle download failed
com.vmware.evo.sddc.lcm.model.depot.exception.DepotConnectionFailureException: Error downloading bundle [/COMP/SDDC_MANAGER_VCF/bundles/bundle-213932.tar] from dl.broadcom.com:443
        at com.vmware.evo.sddc.lcm.bundle.download.depot.DepotBundleDownloadServiceImpl.getBundle(DepotBundleDownloadServiceImpl.java:562)
        at com.vmware.evo.sddc.lcm.core.scheduler.BundleDownloadScheduler.bundleDownloadTask(BundleDownloadScheduler.java:367)

Environment

VMware Cloud Foundation 5.x with proxy. 

Cause

The issue is encountered due to a forward proxy between Cloudflare and the local SDDC client. The proxy is interfering with the direct connection and causing download issues, particularly with large files.

Resolution

Resolution:

Bypass the proxy or use a different proxy that doesn't affect the download of files. 

Workaround:

As a workaround below steps can be performed to manually download bundles and upload to SDDC LCM,

• SSH into the SDDC Manager VM as vcf.
• Run the below commands to create a folder and assign the required permissions:
  • mkdir /nfs/vmware/vcf/nfs-mount/OfflineSideLoad/
  • chmod 777 /nfs/vmware/vcf/nfs-mount/OfflineSideLoad/
• Now that the folder is created import the files using the below commands:
  • wget -e use_proxy=yes -e https_proxy=http://proxyserver:port https://dl.broadcom.com:443/token/PROD/COMP/SDDC_MANAGER_VCF/bundles/bundle-226653.tar -P /nfs/vmware/vcf/nfs-mount/OfflineSideLoad
  • wget -e use_proxy=yes -e https_proxy=http://proxyserver:port https://dl.broadcom.com:443/token/PROD/COMP/SDDC_MANAGER_VCF/manifests/bundle-226653.manifest -P /nfs/vmware/vcf/nfs-mount/OfflineSideLoad
  • wget -e use_proxy=yes -e https_proxy=http://proxyserver:port https://dl.broadcom.com:443/token/PROD/COMP/SDDC_MANAGER_VCF/manifests/bundle-226653.manifest.sig -P /nfs/vmware/vcf/nfs-mount/OfflineSideLoad
• Use the below command to upload bundles to LCM:
  • curl -X POST http://127.0.0.1/lcm/bundle/upload -d '{"bundle":"/nfs/vmware/vcf/nfs-mount/OfflineSideLoad/bundle-133763.tar","manifest":"/nfs/vmware/vcf/nfs-mount/OfflineSideLoad/bundle-133763.manifest","signature":"/nfs/vmware/vcf/nfs-mount/OfflineSideLoad/bundle-133763.manifest.sig"}' -H 'Content-Type:application/json'

The last command will trigger the download automatically and should be successful in the import.