Downloading VCF products after configuring the Online Depot results in error: Error [403] downloading bundle [<product bundle>] from dl.broadcom.com:443

Products

• VMware SDDC Manager
• VCF Operations

Issue/Introduction

Once you've successfully configured your Online Depot you are unable to download the required binaries because they fail.

The below errors are observed in the lcm-debug.log on the Fleet Management or SDDC manager appliances (note that the listed component and exact file name may vary depending on the component that fails to download):

• Error getting file size, got response: 403 Forbidden HTTP/1.1

• [c.v.e.s.l.b.d.d.DepotBundleDownloadServiceImpl,Bundle-Downloader-3] Got Http error[403] while downloading bundle [/COMP/VROPS/Operations-Appliance-9.0.0.0.24695812.ova]

• ERROR [vcf_lcm,0000000000000000,0000] [c.v.e.s.l.s.i.BundleDownloadExceptionHandlerImpl,Bundle-Downloader-3] Bundle download failed
  
  com.vmware.evo.sddc.lcm.model.depot.exception.BundleDownloadFailureException: Error [403] downloading bundle [/COMP/VROPS/Operations-Appliance-9.0.0.0.24695812.ova] from dl.broadcom.com:443

• SDDC VCF 5.x (Path: "/var/log/vmware/vcf/lcm/lcm-debug.log") - Got Http error[403] while downloading bundle [/COMP/SDDC_MANAGER_VCF/bundles/bundle-227557.tar]

Reason for failure can be further validated by the following commands (use your download token and product file names found in the lcm-debug.log error):

• VCF 9

  • curl -o Operations-Appliance-9.0.0.0.24695812.ova https://dl.broadcom.com:443/<YOUR_DL_TOKEN>/PROD/COMP/VROPS/Operations-Appliance-9.0.0.0.24695812.ova

• VCF 5.x SDDC Manager

  • curl -X GET https://dl.broadcom.com/<YOUR_DL_TOKEN>/PROD/COMP/SDDC_MANAGER_VCF/bundles/bundle-####.tar

 

If there is a problem with the download token, a small file named Operations-Appliance-9.0.0.0.24695812.ova will be created and can be viewed with a text editor.  The results with either be Not Entitled, or Invalid Token.

Environment

VMware Cloud Foundation 9.x

VMware Cloud Foundation 5.x

SDDC Manager 9.x

SDDC Manager 5.x

Cause

This is caused by invalid download tokens or tokens for a site ID that does not have entitlement to download the VCF/ VVF components of the specific version(s).

Resolution

You're Site ID and Download token must be for an account that is Entitled for VCF/ VVF product downloads of the specific version.  Open a case with Broadcom Licensing for assistance with entitlement.