Downloading VCF products after configuring the Online Depot results in error: Error [403] downloading bundle [<product bundle>] from dl.broadcom.com:443

Products

• VMware SDDC Manager
• VCF Operations

Issue/Introduction

Once you've successfully configuring your Online Depot you are unable to download the required binaries because they all fail.

The below errors are observed in the lcm-debug.log on the Fleet Management appliance (note that the listed component and exact file name may vary depending on the component that fails to download):

• Error getting file size, got response: 403 Forbidden HTTP/1.1

• [c.v.e.s.l.b.d.d.DepotBundleDownloadServiceImpl,Bundle-Downloader-3] Got Http error[403] while downloading bundle [/COMP/VROPS/Operations-Appliance-9.0.0.0.24695812.ova]

• ERROR [vcf_lcm,0000000000000000,0000] [c.v.e.s.l.s.i.BundleDownloadExceptionHandlerImpl,Bundle-Downloader-3] Bundle download failed
  
  com.vmware.evo.sddc.lcm.model.depot.exception.BundleDownloadFailureException: Error [403] downloading bundle [/COMP/VROPS/Operations-Appliance-9.0.0.0.24695812.ova] from dl.broadcom.com:443

Reason for failure can be further validated by the following command (use your download token and product file names found in the lcm-debug.log error):

• curl -o Operations-Appliance-9.0.0.0.24695812.ova https://dl.broadcom.com:443/<YOUR_DL_TOKEN>/PROD/COMP/VROPS/Operations-Appliance-9.0.0.0.24695812.ova

If there is a problem with the download token, a small file named Operations-Appliance-9.0.0.0.24695812.ova will be created and can be viewed with a text editor.  The results with either be Not Entitled, or Invalid Token.

Environment

VMware Cloud Foundation 9.x

SDDC Manager 9.x

Cause

This is caused by invalid download tokens or tokens for a site ID that does not have entitlement to download the VCF/ VVF 9 components.

Resolution

You're Site ID and Download token must be for an account that is Entitled for VCF/ VVF 9 product downloads.  Open a case with Broadcom Licensing for assistance with entitlement.