Webfort (CA Strong Authentication) process is consuming more memory of the system after upgrading Advanced Authentication to releases 9.1.5 and 9.1.5.1.
Article ID: 411606
Updated On:
Products
Issue/Introduction
After upgrading Advanced Authentication (CA Strong Authentication) to releases 9.1.5 and 9.1.5.1, abnormal system memory growth has been reported on the Advanced Authentication servers when customers performed the load test.
Environment
Advanced Authentication (CA Strong Authentication) Version: 9.1.5 and 9.1.5.1
Operating System version: Red Hat Enterprise Linux 8.10 (Ootpa)
- Note: As of writing this document, we observed this issue only with Linux server.
Resolution
If you are either using 9.1.5 release or 9.1.5.1 release on a " Linux " environment, we highly recommend you to deploy the below PATCH based on the version you are using.
------ NOTE: We have developed separate PATCHES for 9.1.5 release or 9.1.5.1 release.
Also, this is NOT applicable to other releases like the 9.1.4 release and other previous releases.
The SE Engineering team provided the required " hotfix/patch " to move further with this issue.
------ For release Advanced Authentication Version: 9.1.5.1
We have uploaded the hotfix (Symantec-StrongAuthentication-9.1.5.1-DE645181-hotfix.zip) and the corresponding release notes (Symantec-StrongAuthentication-9.1.5.1-DE645181-hotfix_ReleaseNotes.txt) which contain the instructions on how to apply the patch.
- Attachments:
Symantec-StrongAuthentication-9.1.5.1-DE645181-hotfix
Symantec-StrongAuthentication-9.1.5.1-DE645181-hotfix_ReleaseNotes
------ For release Advanced Authentication Version: 9.1.5
We have uploaded the hotfix (Symantec-StrongAuthentication-9.1.5-DE643630-DE637554-hotfix) and the corresponding release notes (Symantec-StrongAuthentication-9.1.5-DE643630-DE637554-hotfix-ReleaseNotes) which contain the instructions on how to apply the patch.
- Attachments:
Symantec-StrongAuthentication-9.1.5-DE643630-DE637554-hotfix
Symantec-StrongAuthentication-9.1.5-DE643630-DE637554-hotfix-ReleaseNotes
Kindly apply the PATCH and after applying the PATCH, If you run into any issues or If you need any assistance with this issue, kindly open a support ticket with the use case behavior and also reference to this KB document.
Additional Information
We have covered the following flows when we tested the PATCH.
Credential lifecycle of QnA, OTP, Password, AuthID (create, disable, enable, authentication and delete) by enabling AnA (Authentication and Authorization) for an LDAP user.
Attachments
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