ALM engine freezes waiting for SMTP answer Module Alerting still busy

Products

• CA Automic Dollar Universe

Issue/Introduction

The ALM engine freezes after an issue connecting while sending an email, as a result the following kind of warning line appears every time the online purge should start:

| 2025-06-12 12:03:07 |WARN |X|IO |pid=p.t| o_lock_engines_during_pur | Lock timeout occurred (2 min.).
| 2025-06-12 12:03:07 |WARN |X|IO |pid=p.t| o_lock_engines_during_pur | Module Alerting still busy.

As a result, the online purge does not get executed and no emails are sent anymore.

Environment

Dollar Universe 6.x and 7.x with email SMTP notifications

Cause

DE172938

Resolution

Update to a fix version listed below or a newer version if available.

Fix version(s): 
Component: Application.Server (Node)
Dollar Universe 7.01.21 - planned release February 2026

After applying the fix, make sure to set the variable U_SMTP_SOCKET_TIMEOUT with a value like 10 seconds, as else the behavior will remain the same as before.

Additional Information

Public Description: SMTP socket waits forever if target server does not answer or closes the connection

Solution details: Added timeout on RECV/READ configurable via the variable U_SMTP_SOCKET_TIMEOUT.