Converting physical machine to virtual machine failed with error: The helper virtual machine did not boot up

Products

• Converter

Issue/Introduction

• Task progress in vCenter converter standalone errored out : FAILED :The helper virtual machine did not boot up
• In the converter-gui.log, you see entries similar to :
  [YYYY-MM-DDTHH:MM:SS] verbose converter-gui[08692] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[23] - (vmodl.query.PropertyCollector.UpdateSet) {^M
  -->    version = "23", ^M
  -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [^M
  -->       (vmodl.query.PropertyCollector.FilterUpdate) {^M
  -->          filter = 'vmodl.query.PropertyCollector.Filter:session[####-####-####-####-#####] ####-####-####-####-####', ^M
  -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [^M
  -->             (vmodl.query.PropertyCollector.ObjectUpdate) {^M
  -->                kind = "modify", ^M
  -->                obj = 'converter.task.Task:task-3', ^M
  -->                changeSet = (vmodl.query.PropertyCollector.Change) [^M
  -->                   (vmodl.query.PropertyCollector.Change) {^M
  -->                      name = "event[32]", ^M
  -->                      op = "add", ^M
  -->                      val = (converter.event.WaitingForHelperVmFailedEvent) {^M
  -->                         key = 32, ^M
  -->                         chainId = 27, ^M
  -->                         type = "error", ^M
  -->                         createdTime = "YYYY-MM-DDTHH:MM:SS", ^M
  -->                         userName = "Administrator", ^M
  -->                         fullMessage = "The destination virtual machine did not boot up.", ^M
  -->                         job = <unset>^M
  -->                      }^M
  -->                   }, ^M
  -->                   (vmodl.query.PropertyCollector.Change) {^M
  -->                      name = "info.progress", ^M
  -->                      op = "assign", ^M
  -->                      val = 1^M
  -->                   }^M
  -->                ], ^M
  -->                missingSet = <unset>^M
  -->             }^M
  -->          ], ^M
  -->          missingSet = <unset>^M
  -->       }^M
  -->    ], ^M
  -->    truncated = <unset>^M
  --> }^M
  
  -In the vmware-converter-server.log, you see entries similar to :
  
  [YYYY-MM-DDTHH:MM:SS] warning vmware-converter-server[05448] [Originator@6876 sub=vmomi.soapStub[14]] SOAP request returned HTTP failure; <<io_obj p:0x07841988, h:2708, <pipe '\\.\pipe\vmware-converter-worker-soap'>, <pipe '\\.\pipe\vmware-converter-worker-soap'>>, /converter/sdk>, method: waitForUpdates; code: 500(Internal Server Error)^M
  [YYYY-MM-DDTHH:MM:SS] error vmware-converter-server[10736] [Originator@6876 sub=Default] [task,352] [LRO] Unexpected Exception: Fault cause: converter.fault.HelperVmFailedToBootupFault^M
  --> ^M
  [YYYY-MM-DDTHH:MM:SS] info vmware-converter-server[10736] [Originator@6876 sub=Default] [task,381] [task-3] -- ERROR -- Convert: converter.fault.HelperVmFailedToBootupFault^M
  --> (converter.fault.HelperVmFailedToBootupFault) {^M
  -->    faultCause = (vmodl.MethodFault) null, ^M
  -->    faultMessage = <unset>^M
  -->    msg = ""^M
  --> }^M

Environment

VMware vCenter Converter Standalone 6.6

Cause

VMware vCenter Converter 6.6.0 is incompatible with vCenter 8.0.3

Resolution

To use Converter 9.0.0

Additional Information

https://interopmatrix.broadcom.com/Interoperability?col=2,&row=28,&isHidePatch=true&isHideLegacyReleases=false