When exporting the environment, not all Provisioning Roles are being exported.

Products

• CA Identity Suite
• CA Identity Manager

Issue/Introduction

When export the identityEnv-RoleDefinitions.xml we do not have all the Prov Roles that we see on IDM.

There is no errors on the export and the .xml file has the proper format with all the Policy Xpress, mail templates, tasks and screens. Only the Provisioning Roles are missing.

Every time the xml file is generated different Provisioning Roles are exported.

Environment

Identity Manager 14.x

Cause

The number of Prov Roles in the Identity Manager UI and Provisioning Manager are the same.

In the <IMPS>/data/im_ps.conf file, the idletimeout parameter was set to 600

Resolution

- Open the <IMPS>/data/im_ps.conf file

- Check the value of the idletimeout parameter

- If the value is different from unlimited, like 600, change it to 1800

- Save the im_ps.conf file and restart the Provisioning Server service.

- Try to export the environment again and check if the number of the Provisioning Roles in the file is the same in the IdM UI.

 

To check the number of Provisioning Roles in the XML file, you can use an editor, like NotePad++ and search for string roletype="PROVISIONING"