Endpoint Protection policy corruption caused by deletion of active network service

Products

• Endpoint Protection

Issue/Introduction

In Symantec Endpoint Protection Manager (SEPM) Firewall policy MAC rule user is able to delete the active network services assigned to the MAC devices. This causes policy corruption and broken link in the SEPM Database.

 

Environment

SEPM 14.X 

Cause

Precheck in the Firewall policy rules for Mac was missed in SEPM before deleting the Network Service.

Resolution

This reported issue is fixed in upcoming SEPM version 14.4 expected to release by end of Nov 2025 [this document will be updated once fixed version is released] 

If found any broken link in the SEPM database, please contact support to fix it. 
Please check the SEPM firewall rules for MAC and verify if the Network services you planed to delete are not actively assigned to any of the groups in the SEPM.