NSX backup restore fails at 10% progress
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NSX backup restore fails at 10% progress

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Article ID: 411283

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Updated On:

Products

VMware NSX

Issue/Introduction

  • While trying to restore the NSX from the backup, following:

         

  • In the NSX Manager /var/log/nvpapi/api_roothelper.log shows the following error:

         YYYY-MM-DD XX:XX:XX,831 napi.root.node.backup_restore WARNING Backup file encryption failed with error: bad decrypt

108499842435840:error:06065064:digital envelope routines:EVP_DecryptFinal_ex:bad decrypt:evp_enc.c:590:

error in enc

YYYY-MM-DD XX:XX:XX,875 napi.root.node.backup_restore ERROR Error while decrypting checksum file of encrypted backup

 

  • In the NSX Manager /var/log/nvpapi/api_server.log shows the following error:

        YYYY-MM-DDTHH:MM:SS.919Z napi.root.node.backup_restore INFO Cluster restore False NODE_ERROR_RESTORE_BAD_PASSPHRASE; HTTP-                 code=HTTPStatus.BAD_REQUEST

YYYY-MM-DDTHH:MM:SS.920Z napi.root.node.backup_restore INFO Handling error response

YYYY-MM-DDTHH:MM:SS.922Z napi.root.node.backup_restore INFO 500 Internal Server Error

Content-Type: application/json

Content-Length: 145

{"error_code": 36259, "error_message": "Error while decrypting 'Cluster' backup, backup file might be tampered.", "module_name": "node-services"}

 

  • In the NSX Manager /var/log/proton/nsxapi.log shows the following error:

YYYY-MM-DDTHH:MM:SS.490Z INFO ThreadPoolRestoreTask@1035776744 NapiBackupGenerationServiceImpl 12782 SYSTEM [nsx@6876 comp="nsx-manager" level="INFO" subcomp="manager"] Exception received from napi statusDetail {"error_code": 36259, "error_message": "Error while decrypting 'Cluster' backup, backup file might be tampered.", "module_name": "node-services"}

YYYY-MM-DDTHH:MM:SS.511Z ERROR ThreadPoolRestoreTask@1035776744 NapiBackupGenerationServiceImpl 12782 SYSTEM [nsx@6876 comp="nsx-manager" errorCode="MP29256" level="ERROR" subcomp="manager"] org.springframework.web.client.HttpServerErrorException$InternalServerError: 500 Internal Server Error: "{"error_code": 36259, "error_message": "Error while decrypting 'Cluster' backup, backup file might be tampered.", "module_name": "node-services"}"

 

 

 

 

Environment

VMware NSX

Cause

The backup restoration process was unsuccessful as the passphrase supplied during the restoration attempt was incorrect.

Resolution

  • Remove the failed NSX Manager node's virtual machine from vCenter inventory, and then deploy a new NSX Manager instance.

             Refer the techdoc:  https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/remove-virtual-machines-from-vcenter-server.html

  • During backup restoration, the correct passphrase must be provided. For detailed guidance.

             Refer to the techdoc [NSX Backup Restoration Procedure]:  https://techdocs.broadcom.com/us/en/vmware-cis/nsx/vmware-nsx/4-1/administration-guide/backing-up-and-restoring-the-nsx-manager/restore-a-backup.html

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