Login fails with Error INVALID_REQUEST&error_description=8800015

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

• Login to Carbon Black Cloud fails
• .har shows error:

  "value": "https://accounts.security.com/oidc/redirect?error=INVALID_REQUEST&error_description=8800015

Environment

• Carbon Black Cloud Console

Cause

Broadcom Authhub account is in a "Disabled" state, possibly due to inactivity.

Resolution

1. Go through the Forgot Password process. After doing so, the account should be re-enabled
2. Attempt the Carbon Black Cloud login again

Additional Information

If the failure still occurs, Collect a HAR File and HTTP Error Logs and open a technical support case