Agent Upgrade Failing via SCCM / 3rd Party Utility

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Agent upgrade is failing via SCCM / 3rd party utilities
• Upgrade log shows error similar to:

  Attempting to Stop Service[PARITY] CheckpointWait[300000 ms]
  Service[1]: Service is not accepting the stop control code
  ....
  CustomAction b9CA_A_StopParityService returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Environment

• App Control Agent: All Supported Versions
• Microsoft Windows: All Supported Versions

Cause

The allow_upgrade=1 flag was not set.

Resolution

Follow the Upgrades via 3rd Party Utilities steps in the Methods to upgrade the App Control agent article.