Unable to add Lenovo XClarity integrator in VCSA client plugin.

Products

• VMware vCenter Server

Issue/Introduction

In VCSA UI -> Client Plugins

Lenovo XClarity Integrator (LXCI)
Lenovo XClarity Integrator for VMware vCenter

Status: Failed

"Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct. < LXCI-server-FQDN>: Name or service not known"

Environment

vCenter Server 7.x

vCenter Server 8.x

Cause

As the vCenter unable to establish connection with LXCI-FQDN due to name resolution failure the client plugin was showing failed message. 

Resolution

1. Confirm from VCSA the LXCI server connection is working over port 443

For vCenter virtual appliance, run the command curl <URL> on the VMware vCenter Server, where <URL> is the URL that is displayed in the error message (for example, https://[********LXCI IP********]:443/IVPUI.zip).

 

SSH to VC

curl -v https://[********LXCI IP********]:443/IVPUI.zip

2. Confirm the name resolution working from VCSA for the LXCI IP and FQDN

nslookup <LXCI IP>

nslookup <LXCI FQDN>

Once the VCSA was able to resolve the XClarity Server IP and FQDN the client plugin got configured successfully in VCSA UI. 

 

Additional Information

Lenovo document: https://pubs.lenovo.com/lxci-vcenter/vcenter_troubleshooting_cannot_see_lxci_in_vspherewebclient

How to use Lenovo XClarity Integrator within vCenter