Unable to add Lenovo XClarity integrator in VCSA client plugin.

Products

• VMware vCenter Server

Issue/Introduction

In VCSA UI -> Client Plugins

Lenovo XClarity Integrator (LXCI)
Lenovo XClarity Integrator for VMware vCenter

Status: Failed

"Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct. < LXCI-server-FQDN>: Name or service not known"

Environment

vCenter Server 7.x

vCenter Server 8.x

Cause

As the vCenter unable to establish connection with LXCI-FQDN due to name resolution failure the client plugin was showing failed message. 

Resolution

If the Lenovo XClarity Integrator (LXCI) client plugin status shows "Failed" with an "Error downloading plug-in" message, follow these steps to verify connectivity and name resolution from the VCSA:

 

1. Verify Connectivity (Port 443) Confirm that the VCSA can connect to the LXCI server over port 443. Run the following command from the VCSA SSH terminal:

curl -v https://<LXCI_IP>:443/IVPUI.zip

(Replace <LXCI_IP> with the IP address or URL displayed in your specific error message).

 

2. Verify Name Resolution Confirm that the VCSA can successfully resolve both the IP address and the Fully Qualified Domain Name (FQDN) of the LXCI server:

nslookup <LXCI_IP>

nslookup <LXCI_FQDN>

 

Note: Once the VCSA can successfully resolve the XClarity Server IP and FQDN, the client plugin should configure successfully in the VCSA UI.

Additional Information

Lenovo document: https://pubs.lenovo.com/lxci-vcenter/vcenter_appendixa_troubleshooting

How to use Lenovo XClarity Integrator within vCenter