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The URL for CCC (Capacity Command Center) isn't working with the following error: HTTP Status 404 - /ccc/ type Status report message /ccc/ description The requested resource is not available.

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Article ID: 4109

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Updated On:

Products

CA Capacity Manager

Issue/Introduction

Cannot log into CCC URL due to HTTP Status 404 error.

<Please see attached file for image>

CCCerror404.JPG

 

Environment

Capacity Command Center 2.9.x

Cause

The HTTP Status 404 error is an message response from the webserver indicating it cannot find the ccc resources.

 

One possible cause we identified is, a few Jar files are missing from one of the applications folder \Capacity Command Center 2.9.2\ApacheTomcat\webapps\ccc\WEB-INF\lib\. 

Jars_List.txt is a list of all Jar files that should exist in this directory.

Resolution

  1. Navigate to \Capacity Command Center 2.9.2\ApacheTomcat\webapps\ccc\WEB-INF\lib\, then validate there are 81 jar files in this folder. 
    If the folder contains less than 81 files, download JARs.zip which contains the most common jars that are missing:
    jersey-core-1.18.1.jar, jersey-guice-1.18.1.jar, jersey-json-1.18.1.jar, jersey-server-1.18.1.jar, jersey-servlet-1.18.1.jar, jsr311-api-1.1.1.jar, logback-classic-1.1.1.jar, logback-core-1.1.1.jar
  2. If jars are missing not included in the attached JARS.zip, please open a Support Case to request the missing files.

 

Additional Information

Note: Jars_List.txt and JARs.zip were retrieved from a CCC 2.9.x installation. Please open a Support Case if you have a different release

Attachments

1558708523884000004109_sktwi1f5rjvs16r3z.jpeg get_app
1558533788571TEC1029886.zip get_app