search cancel

The URL for CCC (Capacity Command Center) isn't working with the following error: HTTP Status 404 - /ccc/ type Status report message /ccc/ description The requested resource is not available.


Article ID: 4109


Updated On:


CA Capacity Manager


Cannot log into CCC URL due to HTTP Status 404 error.

<Please see attached file for image>




Capacity Command Center 2.9.x


The HTTP Status 404 error is an message response from the webserver indicating it cannot find the ccc resources.


One possible cause we identified is, a few Jar files are missing from one of the applications folder \Capacity Command Center 2.9.2\ApacheTomcat\webapps\ccc\WEB-INF\lib\. 

Jars_List.txt is a list of all Jar files that should exist in this directory.


  1. Navigate to \Capacity Command Center 2.9.2\ApacheTomcat\webapps\ccc\WEB-INF\lib\, then validate there are 81 jar files in this folder. 
    If the folder contains less than 81 files, download which contains the most common jars that are missing:
    jersey-core-1.18.1.jar, jersey-guice-1.18.1.jar, jersey-json-1.18.1.jar, jersey-server-1.18.1.jar, jersey-servlet-1.18.1.jar, jsr311-api-1.1.1.jar, logback-classic-1.1.1.jar, logback-core-1.1.1.jar
  2. If jars are missing not included in the attached, please open a Support Case to request the missing files.


Additional Information

Note: Jars_List.txt and were retrieved from a CCC 2.9.x installation. Please open a Support Case if you have a different release


1558708523884000004109_sktwi1f5rjvs16r3z.jpeg get_app get_app