Cloud Services Console - Organization Hold and Release Instructions

Products

• VMware Live Recovery
• VMware Cloud on AWS

Issue/Introduction

When a new contract is booked for VMC and/or VLR products, the Ship To contact will receive a welcome letter containing instructions for onboarding to the new Cloud Services Console. Once the user has successfully onboarded as the Organization Owner, they will need to release the tenant holds by assigning each contract line item to a new or pre-existing organization. 

IMPORTANT:

• In order to release an Organization Hold through the Cloud Services Console the user must be an Organization Owner. 
• When a new contract is booked for VMC and/or VLR products, the Ship To contact will receive a welcome message. If that user is not the most appropriate user to be assigned the Organization Owner role, the Alternate Contact workflow can be used to assign a different user within the company as the Organization Owner. 
• Previously, VMC and/or VLR Organization Holds were released through the Broadcom Support Portal / Fulfillment Dashboard tab. This is no longer available now that function has been migrated to the Cloud Services Console.

For instructions on releasing tenant holds for all other Broadcom Software products click HERE.

Resolution

To complete the Organization Hold & Release process follow these steps:

1. Once logged into the Cloud Services Console the user can navigate to the Organization Hold section via the left navigation menu. Here is where they can view On Hold, Complete, etc. tenants. Click the pencil icon to start the tenant release process.
   
   
   
   
2. From this screen the user will have the option to assign the contract line item to a New Organization or a pre-existing Organization. NOTE: The user must be an Organization Owner to select a pre-existing Organization. In the below screenshot you’ll see the Orgs greyed out where the user is not an Organization Owner.
   
   
   
   
3. Select “New Organization", enter the Organization Name and click “Submit”.
   
   
   
   
4. Once the user has submitted the request the Last Updated By column will be updated and after some time, the Status will update to Pending then Complete once the provisioning is done.
   
   
   
   
5. To view tenants that fall into different statuses, select the drop-down menu and filter accordingly.
   
   
   
   
6. Once the tenant selection is processed on the backend the Status will change to Complete.
   
   
   
   
7. The related services will then become available under Services / My Services tab allowing users within that Organization to Access the service.