Configuration State "Failed" for NSX edge node after resetting edge user password(s)

Products

• VMware NSX

Issue/Introduction

• Edge node password(s) have expired and followed process Resetting the Passwords of an Appliance to reset the password.
• In the NSX UI, System - Fabric - Nodes, the Node Status of the edge node is Down or Configuration State is Failed and Node Status is Unknown, after the procedure above is carried out.
• Checking the NSX manager /var/log/syslog error like the following are seen:

NSX 75711 MONITORING [nsx@6876 comp="nsx-manager" level="WARNING" subcomp="monitoring"] getStub failure: client ac629057-####-####-####-edfa78f81170, application monitoring, java.util.concurrent.ExecutionException: java.util.concurrent.TimeoutException: Channel ClientChannel(vmware.nsx.monitoring.CollectorHostService, 8224493a-####-####-####-2b81b6b54a18) is closed before stream was opened due to Status(code=UNKNOWN, msg=Closed by remote service)

• • Where ac629057-####-####-####-edfa78f81170 is the NSX UUID for the edge node.
• On the edge node, as admin user, running get services shows nsx-opsagent as stopped
• As root user, running ./etc/init.d/nsx-opsagent-appliance status shows as inactive, since the password reset procedure was carried out.

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Environment

VMware NSX

Cause

The procedure in the guide Resetting the Passwords of an Appliance calls for the service nsx-edge-api-server to be stopped, this service in turn stops the service nsx-opsagent-appliance and it does not get started again when the service nsx-edge-api-server is started at the end of the procedure.

Resolution

This is a known issue impacting VMware NSX.

Workaround

Once the password(s) have been reset and the nsx-edge-api-server service has been started again, start the nsx-opsagent-appliance service, as root user, using the command:

/etc/init.d/nsx-opsagent-appliance start