SRA command 'discoverArrays' failed. Failed to connect to the array management host. Please check EmcSrdfSra logs for more information on the error.

Products

• VMware Live Recovery

Issue/Introduction

Symptoms:

• The following error was observed in the SRM UI while discovering the Array Pairs.

“SRA Command 'discoverArrays' failed. Failed to connect to the array Management host. Please check EmcSrdfSra log file for more information on the error.”

Environment

• Site Recovery Manager 8.x
• Live Recovery Site Manager 9.x

Cause

• The SYMAPI_C_DB_permission_denied error  it comes from EMC Solutions Enabler (SYMAPI) when a client (like SRM/SRA) tries to connect to the array management host but doesn’t have permission to read/write the SYMAPI database.

         This is why your discoverArrays is failing.

• The following errors were captured in /opt/vmware/support/logs/srm/SRAs/sha256_********/EmcSrdfSra.log:

[20250917115656    152   143 [email protected]         ] Recovery Site Goldcopy Info:
[20250917115656    152   234 DisplayDevicePairingConfig.cpp ] EMC SRDF SRA Device Pairs Info:
[20250917115656    152   235 DisplayDevicePairingConfig.cpp ] ------------------------------
[20250917115656    152   236 DisplayDevicePairingConfig.cpp ] version = 9.2
[20250917115656    152   237 DisplayDevicePairingConfig.cpp ] array_id = n/a
[20250917115656    152   242 DisplayDevicePairingConfig.cpp ] copy_type = CLONE
[20250917115656    152   244 DisplayDevicePairingConfig.cpp ] copy_mode = NOCOPY
[20250917115656    152   245 DisplayDevicePairingConfig.cpp ] save_pool_name = n/a
[20250917115656    152   246 DisplayDevicePairingConfig.cpp ] devices = n/a
[20250917115656    152   266 DisplayDevicePairingConfig.cpp ]
[20250917115656    152   268 DisplayDevicePairingConfig.cpp ]
[20250917115658    152    90 [email protected]       ] Initializing SYMAPI session for remote server [10.##.##.##:2707]
[20250917115658    152   573 [email protected]] Version of SE running on SYMAPI client [a1f4afe0bfb8] is [V10.2.0.0-2802]
[20250917115658    152    90 [email protected]       ] Initializing SYMAPI session for remote server [10.##.##.##:2707]
[20250917115659    152   588 [email protected]] Version of SE running on SYMAPI server [] is [V10.2.0.5-2802]
[20250917115659    152    90 [email protected]       ] Initializing SYMAPI session for remote server [10.##.##.##:2707]
[20250917115659    152   136 [email protected]       ] [ERROR]: Failed to perform SymInit().
[ERROR]: [SYMAPI_C_DB_PERMISSION_DENIED]: Read or Read/Write permission/access not present
[20250917115659    152   344 setMarker                      ] Backtrace begin
[20250917115658    152    90 [email protected]       ] Initializing SYMAPI session for remote server [10.##.##.##:2707]
[20250917115658    152   249 [email protected]       ] SymInit() [ReadModifyNowrite]
[20250917115658    152   251 [email protected]       ] Exit
[20250917115658    152   255 [email protected]      ] SymCommit() [ReadModifyNowrite]
[20250917115658    152   263 [email protected]      ] SymExit() [ReadModifyNowrite]
[20250917115658    152   647 [email protected]] Exit   

Resolution

Engage storage vendor (Dell EMC) to investigate the issue further.

Additional Information

NA