SRA command 'discoverArrays' failed. Failed to connect to the array management host. Please check EmcSrdfSra logs for more information on the error.
Article ID: 410705
Updated On:
Products
Issue/Introduction
Symptoms:
- The following error was observed in the SRM UI while discovering the Array Pairs.
“
SRA Command 'discoverArrays' failed. Failed to connect to the array Management host. Please check EmcSrdfSra log file for more information on the error.”
Environment
- Site Recovery Manager 8.x
- Live Recovery Site Manager 9.x
Cause
- The
SYMAPI_C_DB_permission_deniederror it comes from EMC Solutions Enabler (SYMAPI) when a client (like SRM/SRA) tries to connect to the array management host but doesn’t have permission to read/write the SYMAPI database.
This is why your discoverArrays is failing.
- The following errors were captured in
/opt/vmware/support/logs/srm/SRAs/sha256_********/EmcSrdfSra.log:
[20250917115656 152 143 main@EmcSrdfSra.cpp ] Recovery Site Goldcopy Info:
[20250917115656 152 234 DisplayDevicePairingConfig.cpp ] EMC SRDF SRA Device Pairs Info:
[20250917115656 152 235 DisplayDevicePairingConfig.cpp ] ------------------------------
[20250917115656 152 236 DisplayDevicePairingConfig.cpp ] version = 9.2
[20250917115656 152 237 DisplayDevicePairingConfig.cpp ] array_id = n/a
[20250917115656 152 242 DisplayDevicePairingConfig.cpp ] copy_type = CLONE
[20250917115656 152 244 DisplayDevicePairingConfig.cpp ] copy_mode = NOCOPY
[20250917115656 152 245 DisplayDevicePairingConfig.cpp ] save_pool_name = n/a
[20250917115656 152 246 DisplayDevicePairingConfig.cpp ] devices = n/a
[20250917115656 152 266 DisplayDevicePairingConfig.cpp ]
[20250917115656 152 268 DisplayDevicePairingConfig.cpp ]
[20250917115658 152 90 Init@SymapiUtilities.cpp ] Initializing SYMAPI session for remote server [10.##.##.##:2707]
[20250917115658 152 573 DisplaySEVersion@SymapiUtilities.cpp] Version of SE running on SYMAPI client [a1f4afe0bfb8] is [V10.2.0.0-2802]
[20250917115658 152 90 Init@SymapiUtilities.cpp ] Initializing SYMAPI session for remote server [10.##.##.##:2707]
[20250917115659 152 588 DisplaySEVersion@SymapiUtilities.cpp] Version of SE running on SYMAPI server [] is [V10.2.0.5-2802]
[20250917115659 152 90 Init@SymapiUtilities.cpp ] Initializing SYMAPI session for remote server [10.##.##.##:2707]
[20250917115659 152 136 Init@SymapiUtilities.cpp ] [ERROR]: Failed to perform SymInit().
[ERROR]: [SYMAPI_C_DB_PERMISSION_DENIED]: Read or Read/Write permission/access not present
[20250917115659 152 344 setMarker ] Backtrace begin
[20250917115658 152 90 Init@SymapiUtilities.cpp ] Initializing SYMAPI session for remote server [10.##.##.##:2707]
[20250917115658 152 249 Init@SymapiUtilities.cpp ] SymInit() [ReadModifyNowrite]
[20250917115658 152 251 Init@SymapiUtilities.cpp ] Exit
[20250917115658 152 255 Close@SymapiUtilities.cpp ] SymCommit() [ReadModifyNowrite]
[20250917115658 152 263 Close@SymapiUtilities.cpp ] SymExit() [ReadModifyNowrite]
[20250917115658 152 647 GetSEVersion@SymapiUtilities.cpp] Exit
Resolution
Engage storage vendor (Dell EMC) to investigate the issue further.
Additional Information
NA
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