Fails to login to Aria Operations for Logs Web Interface

Products

• VMware vRealize Log Insight 8.x

Issue/Introduction

When users with a valid username and password might fail to login to Aria Operations for Logs Web Interface. After the username and password are inputted to Web Interface login screen, the main menu of Web Interface can't be shown.

Environment

Aria Operations for Logs 8.16.x
Aria Operations for Logs 8.18.x

Cause

LogInsightDaemon process might stop in some circumstances, then login request to Web Interface can't be processed. 

Resolution

Workaround: 

1. Login to the appliance by SSH with root account.

2. Find pid of tomcat process

   ps aux | grep tomcat 

3. Kill tomcat process

    kill <pid of tomcat> 

4. Wait for a few minutes until tomcat process automatically restarted, then try to login again to Web Interfarce.

Note: tomcat is a related process and works with LogInsightDaemon. Restarting tomcat allow triggers LogInsightDaemon restarted.

Additional Information

Broadcom identified that the issue was caused by incorrect reference counter handling in the specific version of Java Runtime Environment (JRE), referred by LogInsightDaemon process.

Broadcom is now planning to release Aria Operations for Logs 8.18.x including the fixed JRE component.