Operation canceled due to an unexpected error message occurs when pairing an on-premise VMware Cloud Director Availability appliance

Products

• VMware Cloud Director
• VMware Cloud Director Availability - Disaster Recovery 4.x
• VMware Cloud Director Availability - Migration 4.x

Issue/Introduction

• When attempting to pair a VMware Cloud Director Availability on-premise appliance, the following error is encountered when completing the cloud service details:
  
  Operation canceled due to an unexpected error
  
  
• The Public Service Endpoint Address resolves to a VMware Cloud Director endpoint rather than the VMware Cloud Director Availability public endpoint.

Environment

VMware Cloud Director Availability 4.7.3.x

Cause

VMware Cloud Director is unable to perform pairing operations for VMware Cloud Director Availability and cannot be used as the Public Service Endpoint Address in the cloud service details.

Resolution

Enter the Public Service Endpoint Address for the VMware Cloud Director Availability cloud environment when performing the pairing operation.

Additional Information

For more information on the requirements, the installation, and the configuration of the on-premise appliance, please refer to the following document:

Installing and configuring the On-Premises to Cloud Director Replication Appliance