No synchronization between Spectrum and NetOps Portal

Products

• Network Observability
• Spectrum
• CA Performance Management

Issue/Introduction

• You have a problem with the sync between Spectrum and PM.

• Below error is seen while testing connection from PM Data Source for Spectrum:

       

• Also, below error is seen in the PCService.log:

   ERROR | qtp343377653-35536       | 2025-09-15 03:02:28,128 | com.ca.im.portal.api.services.datasource.DataSourcePoll
      | Received WebServiceException from version check for data source Spectrum Infrastructure Manager@<spectrum-hostname>.  CAUSE=javax.net.ssl.SSLHandshakeException: No subject alternative DNS name matching <spectrum-hostname> found.. MESSAGE=Could not send Message..  Returning DS_COMM_SSL_HANDSHAKE_FAILURE result.

Environment

All supported releases of Performance Management

Cause

DNSName in the Spectrum ssl certificate for Spectrum host is not matching to the Spectrum HostName configured in the PM (Data Source).

Resolution

• Verify the DNSName set in the Spectrum ssl certificate for Spectrum host using below command:

  • keytool -list -v -keystore $SPECTROOT/custom/keystore/cacerts|grep "DNS"

• Update the HostName in PM data source accordingly and test the connection.