Emails blocked due to incorrect SMTP default domain name

Products

• ESP dSeries Workload Automation

Issue/Introduction

DE server mail address is set to de_instance@<WorkloadAutomation>.<com>.  How does a user change this address?

Environment

Workload Automation DE: Any version

Cause

By default, DE server mail address is set to de_instance@<WorkloadAutomation>.<com>.   This domain may be blocked by SMTP / Mail server as customer organization will be different.

Resolution

In Desktop Client, navigate to Admin -> Topology.  Right-click on the server and then on Configure Shared Parameters.   In the tab on the right, expand Email section and change "Email address to identify CA WA Server" to a valid email address.