Post re-iping the appliance it is pinging but DNS resolution not working. Can not login to the appliance
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Post re-iping the appliance it is pinging but DNS resolution not working. Can not login to the appliance

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Article ID: 410419

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Updated On:

Products

VCF Automation

Issue/Introduction

After changing the IP of the Aria Automation Appliance it is no longer possible to login to the appliance. Also, pinging the appliance using the FQDN does not respond.

Environment

Aria Automation 8.18.1 and possibly all supported versions

Resolution

Restart the Aria Automation appliance using the following procedure:

  • From the Aria Automation CLI run /opt/script/deploy.sh --shutdown
  • From vCenter restart the Aria Automation appliance
  • From the Aria Automation CLI run /opt/scripts/deploy.sh 

It may be that you need to wait some time after the environment comes up for the cache to clear before the system is accessible again.

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