UDP port range 2100 through 2200 and port 2300 for a Service Desk installation

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

After installing Service Desk Manager noticed that there are many ports that are used by the application some TCP and UDP.

Why is necessary to have open the UDP ports (2100 through 2200 and port 2300)?

Environment

Service Desk Manager 14.1 and higher

Resolution

The 2100 UDP port is used by the slump process to ping the different nodes in order to determine if they are up and running.

It is necessary to have UDP ports 2100 through 2200 and port 2300 allowed in the firewall. This will permit Service Desk Manager to connect properly and to maintain the connection between each server configured.

Additional Information

Supported Ports and Port Ranges