DX Dashboard for Connector Health not updating after connector restart.

Products

• DX Operational Intelligence
• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After a oi_connector restart this morning at 05:00, the Connector Health Dashboard is not updating with metrics.

Found in the oi connector log that metrics are published every minute, but it stopped at 05:03. (Just after the connector restart)

Sep 08 05:03:51:873 [STATS_THREAD-1, oi_connector] Memory(MB) - Max: 21845, Allocated: 17051, Used: 2948
Sep 08 05:03:51:873 [STATS_THREAD-1, oi_connector] CI Cache size: 1487734
Sep 08 05:03:51:873 [STATS_THREAD-1, oi_connector] Nass Metric Id cache size: 122903
Sep 08 05:03:51:873 [STATS_THREAD-1, oi_connector] Total QoS Ingested: 168381
Sep 08 05:03:51:873 [STATS_THREAD-1, oi_connector] QoS Ingested in last 1 mintues: 168381
Sep 08 05:03:51:873 [STATS_THREAD-1, oi_connector] Device Cache size: 45339
Sep 08 05:03:51:876 [STATS_THREAD-1, oi_connector] ---->Qos Last SuccessfulPush----->1757300631785
Sep 08 05:03:51:886 [STATS_THREAD-1, oi_connector] Total time to post Connector Health metric metadata to nass  : 9
Sep 08 05:03:51:888 [STATS_THREAD-1, oi_connector] Total no of Connector Health Metrics Metadata posted on NASS via post : 16

Environment

DX O2 version : 25.1 (On-Prem)

Oi_connector version: v2.02

DX UIM version: 23.4 cu3

Resolution

Obtain the logs and connector configuration and pass to Support. Investigation can be held by DXO2 Team inspecting TAS and UIM Team inspecting the connector and it is logs. Ensure that best practices have been followed for connector setup.