UMP (USM) Slow Performance Guide and Troubleshooting Checklist

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Article ID: 41017

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Updated On:

Products

CA Unified Infrastructure Management for z Systems DX Infrastructure Management

Issue/Introduction

This Knowledge Base Article provides a guide and troubleshooting checklist for analyzing some of the most common UMP/USM performance issues such as slow response time, slow USM loading, slow alarm view loading, pages loading indefinitely, slow data retrieval, and other slow performance response and delay-related issues.

Note that a ‘generally acceptable’ response time for UMP/USM is 0-10 seconds. This range is based on Support and customer feedback. If loading USM consistently takes more than 10 seconds then please run through the following checklist items.

Applicable to UMP/USM performance/response time issues.

WARNING: Note that you should work with your DBA when running any queries against the UIM database.

Environment

UIM 8.x, 9.x

Resolution

Attached: UMPUSMSlowPerformanceGuideandTroubleshootingChecklist.pdf

Attachments

1570124532523__UMPUSMSlowPerformanceGuideandTroubleshootingChecklist.pdf get_app
1558534435326TEC1405477.zip get_app