UMP (USM) Slow Performance Guide and Troubleshooting Checklist

Products

• Unified Infrastructure Management for Mainframe
• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

This Knowledge Base Article provides a guide and troubleshooting checklist for analyzing some of the most common UMP/USM performance issues such as slow response time, slow USM loading, slow alarm view loading, pages loading indefinitely, slow data retrieval, and other slow performance response and delay-related issues.

Note that a ‘generally acceptable’ response time for UMP/USM is 0-10 seconds. This range is based on Support and customer feedback. If loading USM consistently takes more than 10 seconds then please run through the following checklist items.

Applicable to UMP/USM performance/response time issues.

WARNING: Note that you should work with your DBA when running any queries against the UIM database.

Environment

UIM 8.x, 9.x

Resolution

Attached: UMPUSMSlowPerformanceGuideandTroubleshootingChecklist.pdf