Error when testing the connection to ServiceDesk in the creation of ticket channel in DX O2

Products

• DX Operational Intelligence
• DX Operational Observability

Issue/Introduction

When configuring a ticketing channel in DX O2, an error is seen when testing the connection:

• Select "Settings",
• Select "Connect Ticket Management",
• Select CAServiceDeskManager as the Type, 
• Enter the values to connect to the CA SDM
• Click on "Test"

Environment

DX O2 SaaS & On Premise

Cause

The port required is the Service Desk's REST API, 8050, and not the Service Desk's client port, 8080.  

Resolution

Enter the appropriate port for the CA Service Desk's REST API, which by default is 8050.

Additional Information

Consult with the CA Service Desk administrator to confirm the port for the REST API in case they are not using the default 8050.