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Trying to open the UPM Console the following error could be displayed: ?Http Status 500?


Article ID: 41008


Updated On:


CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager



Trying to open the UPM Console it might be possible that the error message “Http Status 500” appears. 
At the same time the UPM.log generates entries with failure as below: 

15:13:11,067 [ajp-bio-8020-exec-2] FATAL [] - SQL exception caught. Stack Trace:
15:13:11,067 [ajp-bio-8020-exec-2] FATAL [] - Login failed for user 'winnt://…………………



UPM installation on Windows environment



The error could be related to a mismatch between the upmuser password stored in SQL and password stored in file.
By default the password is [email protected]



1.   Open SQL Management Studio -> Logins -> upmuser

2.   Set default password “[email protected]” (without double quotes)

3.   Save and close the SQL

4. Open the Windows Explorer and browse the directory:


5.   Edit the file entering the below lines:



6. Restart Tomcat service with the below commands:

caf stop tomcat 
caf start tomcat

7. Try to open the UPM Console and verify if it works fine.


Additional Information:

Having an Oracle DB the below lines could be found in the UPM.log file

FATAL [] - java.sql.SQLException: ORA-01017: invalid username/password; logon denied 

The same resolution steps should be applied as well


Release: UASIT.99000-12.9-Asset Intelligence