"There was a problem connecting to the server." message appears when attempting to access the xFlow login screen.


Article ID: 4100


Updated On:


CA Service Management - Service Desk Manager


The below message appears when attempting to access the xFlow interface from a remote workstation.  The error does not appear when attempting to access the xFlow interface from the CA Service Desk Manager (CA SDM) server itself.

"There was a problem connecting to the server. Refresh the page and try again. Please contact the system administrator if the problem persists."





When there is a DNS/name resolution problem for the CA SDM server hostname, this behavior occurs. Even if a ping is successful between the remote workstation and the CA SDM server, DNS/name resolution of the CA SDM server hostname must work correctly


Service Desk Manager 14.x and 17.x

All Supported Operating Systems


As a quick check, it is best to set the name resolution of the SDM server hostname in the hosts file located in the 'C:\Windows\System32\drivers\etc' directory on the SDM server.

If the problem still occurs even after DNS/name resolution is set appropriately, take a Fiddler trace while reproducing the problem and contact Broadcom Support for further assistance.

Additional Information

Troubleshooting xFlow Interface