"There was a problem connecting to the server." message appears when attempting to access the xFlow login screen.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

The below message appears when attempting to access the xFlow interface from a remote workstation.  The error does not appear when attempting to access the xFlow interface from the CA Service Desk Manager (CA SDM) server itself.

"There was a problem connecting to the server. Refresh the page and try again. Please contact the system administrator if the problem persists."

 

 

 

Cause

When there is a DNS/name resolution problem for the CA SDM server hostname, this behavior occurs. Even if a ping is successful between the remote workstation and the CA SDM server, DNS/name resolution of the CA SDM server hostname must work correctly

Environment

Service Desk Manager 14.x and 17.x

All Supported Operating Systems

Resolution

As a quick check, it is best to set the name resolution of the SDM server hostname in the hosts file located in the 'C:\Windows\System32\drivers\etc' directory on the SDM server.

If the problem still occurs even after DNS/name resolution is set appropriately, take a Fiddler trace while reproducing the problem and contact Broadcom Support for further assistance.

Additional Information

Troubleshooting xFlow Interface

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/troubleshooting/troubleshooting-xflow-interface.html#concept.dita_08224608cb3704d3ea03ec56b4f88b0e35bcab95_Unabletoloadtheloginscreenfromthexflow