"There was a problem connecting to the server." message appears when attempting to access the xFlow login screen.
The below message appears when attempting to access the xFlow interface from a remote workstation. The error does not appear when attempting to access the xFlow interface from the CA Service Desk Manager (CA SDM) server itself.
"There was a problem connecting to the server. Refresh the page and try again. Please contact the system administrator if the problem persists."
When there is a DNS/name resolution problem for the CA SDM server hostname, this behavior occurs. Even if a ping is successful between the remote workstation and the CA SDM server, DNS/name resolution of the CA SDM server hostname must work correctly
Service Desk Manager 14.x and 17.x
All Supported Operating Systems
As a quick check, it is best to set the name resolution of the SDM server hostname in the hosts file located in the 'C:\Windows\System32\drivers\etc' directory on the SDM server.
If the problem still occurs even after DNS/name resolution is set appropriately, take a Fiddler trace while reproducing the problem and contact Broadcom Support for further assistance.
Troubleshooting xFlow Interface