"There was a problem connecting to the server." message appears when attempting to access the xFlow login screen.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

The below message appears when attempting to access the xFlow interface from a remote workstation.  The error does not appear when attempting to access the xFlow interface from the CA Service Desk Manager (CA SDM) server itself.

"There was a problem connecting to the server. Refresh the page and try again. Please contact the system administrator if the problem persists."

 

 

 

Environment

Service Desk Manager 14.x and 17.x

All Supported Operating Systems

Cause

When there is a DNS/name resolution problem for the CA SDM server hostname, this behavior occurs. Even if a ping is successful between the remote workstation and the CA SDM server, DNS/name resolution of the CA SDM server hostname must work correctly

Resolution

As a quick check, it is best to set the name resolution of the SDM server hostname in the hosts file located in the 'C:\Windows\System32\drivers\etc' directory on the SDM server.

If the problem still occurs even after DNS/name resolution is set appropriately, take a Fiddler trace while reproducing the problem and contact Broadcom Support for further assistance.

Additional Information

17.4 documentation:  Troubleshooting xFlow Interface