Invalid vCenter Server Status: All required services are not up! Stopped services: 'statsmonitor'

Products

• VMware vCenter Server

Issue/Introduction

• The vCenter Server VAMI Backup fails with error:
  Invalid vCenter Server Status: All required services are not up! Stopped services: 'statsmonitor'

         or

         Invalid vCenter server status: All required services are not up! Stopped services: 'rbd

 

• Following log snippets are observed at  /var/log/vmware/applmgmt/backupScheduler.log
YYYY-MM-DDTHH:MM:SS.326 [0] [MainProcess:PID-#####] [Scheduler::ExecScheduleRun:Scheduler.py:138] ERROR: Failed to issue the Schedules.run request. Exception: {messages : [LocalizableMessage(id='com.vmware.applmgmt.err_invalid_vc_status', default_message="Invalid vCenter Server Status: All required services are not up! Stopped services: 'statsmonitor'.", args=['statsmonitor'], params=None, localized=None)], data : None, error_type : None}
com.vmware.vapi.std.errors_client.Error: {messages : [LocalizableMessage(id='com.vmware.applmgmt.err_invalid_vc_status', default_message="Invalid vCenter Server Status: All required services are not up! Stopped services: 'statsmonitor'.", args=['statsmonitor'], params=None, localized=None)], data : None, error_type : None}



• Running service-control --status --all on vCenter appliance gives an output where vmware-statsmonitor is in stopped state. 
  Running:
 applmgmt lookupsvc lwsmd observability observability-vapi pschealth vlcm vmafdd vmcad vmdird vmonapi vmware-analytics vmware-certificateauthority vmware-certificatemanagement vmware-cis-license vmware-content-library vmware-eam vmware-envoy vmware-hvc vmware-infraprofile vmware-perfcharts vmware-pod vmware-postgres-archiver vmware-rhttpproxy vmware-sca vmware-sps vmware-stsd vmware-topologysvc vmware-trustmanagement vmware-updatemgr vmware-vapi-endpoint vmware-vdtc vmware-vmon vmware-vpostgres vmware-vpxd vmware-vpxd-svcs vmware-vsan-health vmware-vsm vsphere-ui vstats vtsdb wcp

Stopped:
 vmcam vmware-imagebuilder vmware-netdumper vmware-rbd-watchdog vmware-statsmonitor vmware-vcha

Environment

vCenter Server 7.x
vCenter Server 8.x

Cause

The vmware-statsmonitor service is responsible for collecting and monitoring performance metrics such as CPU, memory, and disk usage within the vCenter Server Appliance (VCSA) and the ESXi hosts.

If this service is not started, required data cannot be collected for the backup operation.

Resolution

• To fix this issue, start the vmware-statsmonitor service. This can be done by running the following command:

service-control --start vmware-statsmonitor 

• VAMI backup should run as expected now

Additional Information

• To start rbd service. run the below command

     service-control --start rbd

NOTE:

• Ensure that the service referenced in the error message, along with its dependent services, is started prior to performing the VAMI backup
  
  • service-control --start <stoppedstateservice>