Unable to access the New Experience

Products

• CloudHealth

Issue/Introduction

Facing HTTP 403 error when attempting to switch to the New Experience. The error says “Forbidden – The resource you are trying to access is forbidden. Feel free to reach out to us anytime through our support portal"

Cause

This could happen if the customer was already logged in when New Experience was enabled for their tenant. 

Resolution

Possible solutions

• Log out of the platform and log back in.
• Delete browser cookies.

 

Please reach out to support if this does not resolve your access to New Experience.