ConnectALL : Scheduled Orphan runs does not work due to 'Read timed out' error.

Products

• ConnectAll On-Prem
• ConnectALL

Issue/Introduction

Steps to Reproduce: 

1. Create automation between JiraOP and Rally with multi-project multivariate mapping.
2. Configure Orphan management to set project field and clear tags etc. See config screen capture for more details.
3. Sync records across.
4. Let Orphan run as per schedule.

 

Actual Results: 

Orphan logs shows Read TimeOut error for scheduled run while manual trigger of Orphan picks and Orphans records.

 

Expected Results: 

Scheduled run should not have any issue as manual trigger works fine.

Environment

3.9.x

Cause

Issue is typically housekeeping jobs being run on endpoints during that time.

Resolution

Reschedule Orphan runs on different time.