No metrics from probe and plugin_metric.cfg contains deleted Alarm Policies

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We are seeing some probe (eg. Vmware Probe) not sending QOS even though the templates are active correctly. 

This seems to be caused by plugin_metric.cfg contains Alarm Policies even though they are not in the DB.

Where are these policies coming from if they are not in OC?

Environment

DX UIM 23.4.4. (CU4)

Cause

plugin_metric.cfg contains Alarm Policies even though they are not in the DB. There are some left entries in the DB of old policies. The CRS reads the DB and feeds the plugin_metric.cfg with it at each cycle. 

Previously deleted policies were not completely deleted correctly. 

Resolution

This issue is resolved on DX UIM 23.4CU5

 

Workaround for CU4:

Check if there are any policies for the affected servers on the following tables: 

select * from SSRV2PolicyTargetStatus
select * from SSRV2PolicyCheckSum
select * from SSRV2PolicyProfileBlob

If there are delete them from the DB. 

Log a support case with Broadcom Support for help with deleting the policies manually from the DB if needed.