Internal error while initiating a backup job from Avamar

Products

• VMware Cloud Director

Issue/Introduction

Error in VCD UI:

Debug Information from UI:

com.vmware.vcloud.sdk.VCloudException: Vim Object Reference Not Found  at com.vmware.vcloud.sdk.Vdc.getResourcePoolVimRef(Vdc.java:163) 
 at com.emc.vcp.ba.vmw.vcd.QueryVCloud.getVcenterGuidFromVapp(QueryVCloud.java:232)  at com.emc.vcp.ba.vmw.CloudService.buildVappData(CloudService.java:294)
 at com.emc.vcp.ba.common.service.PluginBackupService.prepForBackupVappByGuid(PluginBackupService.java:1356)  
 at com.emc.vcp.ba.common.service.PluginBackupService.prepForBackupVappByGuidWrapper(PluginBackupService.java:1262) 
 at com.emc.vcp.ba.vappplugin.service.impl.VCPMetadataBuilder.prepForBackup(VCPMetadataBuilder.java:440)  
 at com.emc.vcp.ba.vappplugin.service.impl.VAppPluginImpl.prepVappForBackup(VAppPluginImpl.java:120)  
 at com.emc.vcp.ba.vappplugin.ws.VAppPluginController.VAppPluginControllerMain(VAppPluginController.java:367)  
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)  at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)  at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)  

Environment

10.x

Cause

The virtual machine which is trying to be backup by Avamar is not in the Primary Resource pool of the Provider VDC. Or No Primary Resource pool assigned to the Provider VDC.

Resolution

Configure Primary Resource Pool or update correct Resource pool by referring How to change the primary resource pool for a Provider VDC in VMware Cloud Director