Error message at subtree scan: Image not found

Products

• VMware vSphere ESXi

Issue/Introduction

An error is encountered when attempting to enable cluster HA.  It is possible to see multiple errors related to this issue including the following:

• Cannot install the vCenter Server agent service. Unknown installer error
• HA Agent unreachable for the Host

 

From the vpxd logs you may see an error similar to the following: 

/var/log/vmware/vpxd/vpxd.log

####-##-##T##:##:##.###Z error vpxd[118693] [Originator@6876 sub=HostUpgrader opID=dasConfig.cpp:407-5ab6830d-33e21e38] [VpxdHostUpgrader] Failed to install agent on host hostname-fqdn.domain: Fault cause: vim.fault.PlatformConfigFault
-->

 

From the vum server logs you may see an error similar to the following: 

/var/log/vmware/vmware-updatemgr/vum-server/vmware-vum-server.log

####-##-##T##:##:##.###Z warning vmware-vum-server[11902] [Originator@6876 sub=ComplianceManager opID=62644be8-e6bb-4454-b505-c2c8b3848b4f] [ComplianceManager 851] Error message at subtree scan: Image not found. for cluster host-####

 

Environment

vCenter Server 8.x
ESXi 7.x
ESXi 8.x

Cause

No Image is currently set for the cluster in vLCM.  

Resolution

Create an Image for use with the target cluster.  

The following documentation can be referred to for creating and working with images:   Working with Images