Adapter Service does not start

Products

• CA Business Service Insight

Issue/Introduction

When trying to start the Service "Oblicore - AdapterListener", after a minute or so it just stops. 

If you try to open the Adapter from the BSI GUI, receive the following message:

The BSI logs located in the T_LOG database table has the following error

Level ID: E

Message: General/OE_SYS_ERROR

Reporter object: GUI; ASP.admin_adpaters_adapterlist_aspx; ProcessR

Environment

CA Business Service Insight 8.3.x and 9.x

Resolution

1.  Verify with the Oracle DBA that the users used by CA BSI are working by verifying that the user and password are correct.

Here is an example:

Sqlplus /nolog

Login to the BSI database using each of the users used by BSI

conn sys@oblicore as sysdba
conn OBLICORE@oblicore 
conn USRCSL@oblicore 
conn USRDASH@oblicore 
conn USRRPT@oblicore
conn USRPSL@oblicore
conn USRSLA@oblicore
conn USREDR@oblicore
conn USREDR@oblicore
conn USRMTN@oblicore
conn USRACE@oblicore
conn USRINSIGHT@oblicore
conn OBLIDBADMIN@oblicore

If any of the users have an incorrect password, run the BSI PassUpdate.exe utility to update the user password (Program Files (x86)\CA\Cloud Insight\utilities\PassUpdate)

2. Verify that the users are not locked in the BSI database

SQLPLUS /nolog

conn sys@oblicore  as sysdba

select username,account_status,expiry_date from dba_users;

Additional Information

Refer to KB article All about logging and debug for Business Service Insight for information on logging within CA Business Service Insight