"An error occurred while mounting the ISO file. Verify if the device attached to the CDROM is a vCenter server ISO file" when navigating to the updates tab in vCenter UI.
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"An error occurred while mounting the ISO file. Verify if the device attached to the CDROM is a vCenter server ISO file" when navigating to the updates tab in vCenter UI.

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Article ID: 409625

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

  • Below error message is observed after the vCenter upgrade to version 8.x under updates tab in vCenter UI: 

Environment

VMware vCenter Server 8.0

Cause

Navigating to the update planner triggers a workflow that automatically checks the VM's CD-ROM drive for a vCenter ISO. The absence of the ISO generates this specific error.

Resolution

This is an expected behavior and is functioning as per design.