NSX host upgrade is failed with an error "Install of offline bundle failed on host"

Products

• VMware NSX

Issue/Introduction

• During NSX hosts upgrade, it fails and a similar error is displayed on NSX hosts upgrade page.

"Unexpected error while upgrading upgrade unit: Install of offline bundle failed on host a#######-a66c-479a-ba64-c########d2 with error : [MissingVibError] Cannot find VIB(s) VMW_bootbank_lpfc_12.8.298.3-1vmw.702.0.0.17867351 in the given VIB collection for component Broadcom-ELX-lpfc_12.8.298.3-1vmw.702.0.0.17867351 vibIDs = ['VMW_bootbank_lpfc_12.8.298.3-1vmw.702.0.0.17867351'] Please refer to the log file for more details."

• Please refer to the log file for more details.
• /var/db/esximg/reservedComponents/ directory has *.xml files which describe metadata of the components, while /var/db/esximg/reservedVibs/ directory doesn't have corresponding metadata [ VMW_bootbank_lpfc_12.8.298.3-1vmw.702.0.0.17867351 ].
  
  

Environment

VMware vSphere ESXi 7.0.U2a
VMware NSX

Resolution

• For workaround you can follow this KB article  -  https://knowledge.broadcom.com/external/article/318690
  
  
• This issue is resolved in ESXi 7.0 Update 2c. The change is to allow missing reserved VIBs when "esxcli software component apply/remove" is called. On NSX hosts upgrade, this process is called and may face this issue without this fix.
• Once the ESXi host upgrade is completed to ESXi 7.0 Update 2c, follow the below steps on the host and NSX side.

- Reboot the problematic ESXi host
- Rolling reboot on the NSX managers nodes.
- Remove the host from maintenance mode and re-add it back to maintenance mode and re-try the upgrade process.

 

Additional Information

• Kindly refer the below KB article for more information
  
  https://knowledge.broadcom.com/external/article/318690