Adapter validation fails with error "Bad request: please verify the request parameters or credentials" on VCF Operations Cloud Proxy

Products

• VCF Operations

Issue/Introduction

• The VCF instance, deployed using the "VCF instance in an existing VCF fleet" option, is facing issue while validating adapter on VCF Operations Cloud Proxy.
• The adapter (VCF Operations >> Administration >> Integrations) fails to validate when using the faulty cloud proxy, returning the error:

"Bad request: please verify the request parameters or credentials."

• The following entries are found in "/storage/log/vcops/log/collector.log":

ERROR collector 11639 [ops@4413 threadId="194" threadName="Collector worker thread 13"] [(619) com.integrien.alive.common.adapter3.AdapterBase.collect] - Collect threw an exception: com.vmware.ops.api.client.exceptions.AuthException: Unauthorized
java.lang.RuntimeException: com.vmware.ops.api.client.exceptions.AuthException: Unauthorized
at com.vmware.ops.api.client.internal.RestClientProxy.acquireToken(RestClientProxy.java:270) ~[vcops-suiteapi-client-2.0.jar:?]

Environment

• VMware Cloud Foundation Operations 9.0

Cause

A reboot during the first boot of the Cloud Proxy interrupted its initialization, causing it to be partially configured.

Resolution

Prerequisites

Make sure to take a non-memory snapshot for VCF Operation nodes before you proceed with below steps.

Steps 

• Delete the faulty Cloud Proxy from VCF Operations.
  Deleting Cloud Proxies
• Perform a Inventory sync for "operations" component within Fleet Management.

VCF Operations >> Fleet Management >> Lifecycle>> VCF Management >> Components
Select "operations" component and click "Trigger inventory sync" to synchronize.

• Re-deploy the Cloud Proxy Configuring Cloud Proxies in VCF Operations
• Validate the vCenter adapter connection using the re-deployed Cloud Proxy.

VCF Operations >> Administration >> Integrations >> Adapter >> Select the re-deployed Cloud Proxy >> Validate Connection