Data Center Security (DCS) Agent Installs and Upgrades hanging on Solaris Spark 6.9.0.459 and x86_64 6.9.0.456

Products

• Data Center Security Server Advanced

Issue/Introduction

Agent installation on Solaris install is hanging at 'Initiating post installation tasks...'

Environment

Data Center Security Server: Advanced Spark 6.9.0.459 and x86_64 6.9.0.456

Cause

Issue is related to the post installation service getting into "maintenance" mode when the required file to execute is not found. It remains in "maintenance" state unless machine is restarted or state is cleared explicitly.

If stale post install service is already present prior to installation, the installer will wait for it to exit in a loop leading to installer hang state.

Resolution

Issue is resolved in Solaris 11 Spark DCS agent version 6.9.0.474

 

As a workaround for prior version, before installing/upgrading the agent execute below command:

# svccfg delete SYMCsdcss-postinstall-run-once

And if installation is stuck, execute below command by connecting with another ssh shell connection

# svcadm clear svc:/SYMCsdcss-postinstall-run-once:default

If required perform a fresh install of the DCS Agent (uninstall, reboot and install)