Why can't I print?
Firefox no longer supports activex. It will not recognize it. ActiveX technology was developed by Microsoft in 1996. ActiveX controls are browser plugins that provide additional functionality for Web browsers. Because of the security issues associated with ActiveX controls, they are not supported by most browsers except for Microsoft IE.
CA Output Management Web Viewer 11.5
CA Output Management Web Viewer 12.1
Install the Internet Explorer browser, then test whether you can print.
If not, see if the activex file came down, then you can skip the first 2 steps. If it comes down it will probably be in your download folder. (It really doesn't matter where it goes, as long as change into the folder to register it)
Then you will have to the activex control to your pc and register it. Administrative rights are required.
If you do not have sufficient authority to do this, the ActiveX will have to be pushed out in a script from your helpdesk.