Put File Or Folder In Remote Agent ERROR - failed to ping agent

Products

• CA Release Automation - Release Operations Center (Nolio)

Issue/Introduction

Logs show the following error while the operation in general works:

2025-08-17T08:33:45.194+10:00 [job-5704584-jobServer-7940254-24:PUT-LOG-FILES-ON-######(P77824.F1280924.E1280942):Put File Or Folder In Remote Agent] DEBUG (com.nolio.platform.shared.executables.actions.files.PutFileInRemoteAgent:184) - trying to get agent id by IP [##.##.##.##].
2025-08-17T08:33:45.199+10:00 [job-5704584-jobServer-7940254-24:PUT-LOG-FILES-ON-######(P77824.F1280924.E1280942):Put File Or Folder In Remote Agent] DEBUG (com.nolio.platform.shared.executables.actions.files.PutFileInRemoteAgent:199) - will use office id [$$$$$$$$$] instead of IP [##.##.##.##].
2025-08-17T08:33:45.349+10:00 [job-5704584-jobServer-7940254-24:PUT-LOG-FILES-ON-######(P77824.F1280924.E1280942):Put File Or Folder In Remote Agent] DEBUG (com.nolio.platform.shared.communication.NimiCommunicationNetwork:241) - Send Request was called for:PING@$$$$$$$$$ request:6800f50531867c00_23@########.com objectId:com.nolio.platform.shared.communication.CommunicationMessage@593f0087. Waiting 120000ms for response.
2025-08-17T08:33:45.349+10:00 [job-5704584-jobServer-7940254-24:PUT-LOG-FILES-ON-######(P77824.F1280924.E1280942):Put File Or Folder In Remote Agent] DEBUG (com.nolio.platform.shared.communication.NimiCommunicationNetwork:71) - Sending internal message:[ID:6800f50531867c00_23@########.com, from:########.com, to:PING@$$$$$$$$$- PING]
2025-08-17T08:34:14.081+10:00 [pool-4-thread-1] DEBUG (com.nolio.platform.shared.log.ApplicationLogsPurge:35) - start Scheduler with files count equals:0
2025-08-17T08:34:14.081+10:00 [pool-4-thread-1] DEBUG (com.nolio.platform.shared.log.ApplicationLogsPurge:77) - end Scheduler with files count equals:0
2025-08-17T08:35:45.350+10:00 [job-5704584-jobServer-7940254-24:PUT-LOG-FILES-ON-######(P77824.F1280924.E1280942):Put File Or Folder In Remote Agent] WARN  (com.nolio.platform.shared.communication.NimiCommunicationNetwork:259) - Did not find a response for the request - continue waiting... request:6800f50531867c00_23@#########.com objectId:com.nolio.platform.shared.communication.CommunicationMessage@593f0087
2025-08-17T08:35:45.350+10:00 [job-5704584-jobServer-7940254-24:PUT-LOG-FILES-ON-######(P77824.F1280924.E1280942):Put File Or Folder In Remote Agent] ERROR (com.nolio.platform.shared.executables.actions.files.PutFileInRemoteAgent:207) - failed to ping agent [$$$$$$$$$], put file [/path/to/the/file/file.name] is not starting.

Environment

Nolio 6.8

Cause

Multiple events happened at the same time including network problems.

Resolution

Update nimi_config.xml to set a longer pinng timeout. For example:

        <routing>
               <timeout>
                    <request>180000</request>
                    <ping>300000</ping>
               </timeout>