Product Lifecycle Page Error – Product Not Found: Causes and Solutions

Products

• Support Portal
• Symantec
• Licensing - Symantec Products
• VMware
• CA Licensing
• Licensing-CA

Issue/Introduction

When searching for a product release on the Product Lifecycle page, some users may encounter the error message “Product Not Found.” Or unable to find a product while searching manually in the Product Lifecycle page. 

Cause

This issue usually happens when the "Show Entitled Product" option is selected, which restricts the results to only those products the customer is entitled to. If the customer does not have active entitlements for the product they are searching for, the system displays a "Product Not Found" error.

 

 

Resolution

To resolve this issue, uncheck the "Show Entitled Product" option and perform the search again. This will allow you to view all available product releases.

Additional Information

How to access the Product lifecycle page in the Broadcom portal, refer to Product lifecycle and end of life information for Broadcom, Symantec, and VMware products